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FAQ 2017-11-01T19:53:12+00:00
What comes with the Virtual Tour? 2017-07-06T16:12:53+00:00
You Receive the following with your 513 Oval Room order:
  • Branded URL of the virtual tour
  • Unbranded URL of the virtual tour (MLS compliant)
  • Ability to embed your code into any webpage
  • Front/back scans of the outside of the property (for pools/patio spaces that you would like to showcase)
  • Guided walk-through – essentially a “play” button in the tour that will let a visitor see the entire property with the click of a button
What is the cancellation policy? 2017-09-25T11:49:33+00:00

You can cancel an appointment at any time but refunds will not be issued unless there is a 24 hour notice.

A cancellation link will be provided in the emails after you submit an appointment.

How do I place an order? 2017-07-06T15:58:04+00:00

You can easily place an order on our website by clicking the ORDER button in the top menu from anywhere on our website.

What do I need to do prior to the photo shoot? 2017-07-07T10:54:55+00:00

CHECKLIST FOR DAY OF 3D SCANNING:

☐ All windows & blinds/curtains should be opened
☐ Closets open or closed at your discretion
☐ All lights are turned on
☐ Space is cleaned to your standard. Remember; the scan is extremely detailed.
☐ Nobody will be inside of property while technician is working

This is a professional photo-shoot. 
The home must be staged and photo-shoot ready BEFORE the technician arrives. There must be NO ONE inside of the home (ie-Painters, Contractors, Cleaners, Maids, Pets).  We work off of a time-framed schedule and it crucial to have the subject property ready for capturing before arrival. To avoid re-scheduling, we encourage you to use the following checklist. 

How can I put my tour on MLS? 2017-07-07T10:55:51+00:00

All you have to do is paste your unique Unbranded Virtual Tour Link (which we will provide) into the section of the MLS Listing where it asks for the the Virtual Tour Link.

The MLS system will automatically syndicate the virtual tour link to websites that support virtual tours. If you need assistance, do not hesitate to reach out. We are here to help!

What the turnaround time for receiving the 3D Virtual tour? 2017-07-06T16:09:25+00:00

The turn-around time for getting you your virtual tour depends on the size of the property. It usually takes between 12-24 hours (sometimes sooner) to publish 3D tours for properties around 3000 sq ft. For larger properties, it will likely take over 24 hours due to the processing/editing time we spend with the photographs.

How do I cancel an appointment? 2017-07-07T10:56:47+00:00

When you book a service on the Order page, you will receive two emails.

  • The first email indicates that you have initiated the booking process.
  • The second email indicates that we have approved the appointment.

In both of these emails, you will be provided a link where you can cancel the appointment. Scroll to the bottom of the form, and click the “Cancel Booking” button. We will refund you once this is completed. Appointments may be cancelled up to 24 hours prior to your appointment time.

How do I reschedule an appointment? 2017-07-06T16:28:22+00:00

When you book a service on the Order page, you will receive two emails.

  • The first email indicates that you have initiated the booking process.
  • The second email indicates that we have approved the appointment.

In both of these emails, you will be provided a link where you can reschedule the appointment. The data will already be pre-populated so simply change the date, scroll to the bottom of the form, and click the “Change Booking” button.

Is there a refund policy? 2017-07-07T10:59:03+00:00

Yes we can provide you refunds. However, if you are not completely satisfied with your 3D Virtual tour, we will do all that we can to fix it. We can come back to the property and make any adjustments that you feel needed. Our goal is to provide 100% satisfaction so please be honest with us 🙂

How long does it take to photograph a property? 2017-07-06T16:45:05+00:00

Houses take between 1 and 4 hours to scan, deepening on square footage. A good rule of thumb is about 2.5 hours for a 4,000 sq. ft. house. A condo is likely closer to 1.5 hours. A bigger, 7,500 sq. ft. house could take 3 to 4 hours.

From our experience, we have seen the following:

  • 1,000 – 2,000 sq ft. – 1 – 1.5 hours
  • 2,000 – 3,000 sq ft – 1.5 – 2 hours
  • 3,000 – 4,000 sq ft – 2 – 3 hours
  • 4,000 sq ft+ – more than 3 hours

 

How do I pay for services? 2017-07-06T15:44:42+00:00

Payments should be made at the time of you scheduling your service.

We accept these payment types through the Paypal provider:

  • Paypal
  • Mastercard
  • American Express
  • Visa
  • Discover